JMullMeda

Design & Development
Product Management
Usability Consulting
Media Production
Technical Writing
Web Marketing

Design & Development

Media Production

Jonathan R. Muller

Professional Experience

D3 Oncology Solutions, spinoff of the University of Pittsburgh Medical Center	Pittsburgh, PA
Product Manager	1/2011-Present

Manage the Via Oncology Pathways software product lifecycle, develop user experience, create wireframes, design user interface prototypes, modernize aesthetics, and write software release notes
Understand the needs of customers, sales and management to provide software requirements for developers
Project manage new customer implementations and reporting efforts
Document workflows and implement solutions and procedures to improve efficiency and communications
Facilitate product ideation, requirements elicitation and completion of projects
Create graphics and write jQuery code to improve interactivity and support for mobile devices
Create training manuals and lead in-person training and online webinars for physicians and support staff
Streamline customer support processes and lead staff; manage corporate websites and social media outlets
Maintain and prioritize product wishlist, articulating vision to executive leaders, developers, and customers

Stanford Technology Ventures Program, Stanford University	Stanford, CA
Multimedia Designer & Developer	10/2007-7/2009

Designed, developed, programmed, and produced websites, posters, and print collateral for various projects
Developed the redesign and rebranding of Entrepreneurship Corner, a popular online educational resource
Developed online applications using PHP/MySQL to manage web content
Created an online video submission and judging system for the Kauffman Foundation's Global Innovation Tournament integrating the YouTube API
Redesigned the Stanford Entrepreneurship Network website, upgrading and improving the CMS
Shot and edited Entrepreneurial Thought Leaders lectures for over 30 speakers including Steve Ballmer, Vint Cerf, Vinod Khosla, Tom Siebel, and Sheryl Sandberg

Green Rapper LLC	San Francisco, CA
Co-Founder, Producer, Editor, Co-host	1/2008-1/2009

Conceptualized, designed, developed, programmed, and produced a website and educational video webcast focusing on social entrepreneurship, green business, and environmental issues

Crissy Field Center, Golden Gate National Parks Conservancy	San Francisco, CA
Environmental Media & Technology Specialist	9/2005-10/2007

Managed the Crissy Field Center technology systems, interns, budgets, equipment purchasing, computer lab, servers, digital kiosks, and other equipment
Produced and edited promotional videos and educational technology media
Developed curriculum and taught over 1000 hours of cutting-edge technology-based environmental education programs, camps, and classes for diverse youth and adults
Created a technology improvement proposal and was awarded $25k in foundation funding to upgrade and implement new technologies at the Crissy Field Center
Utilized GIS technology, satellite imagery, and field investigations to design over 30 maps used in the San Francisco Natural History Guide for bay area educators

United States Peace Corps	Dominican Republic
Volunteer	2/2002-8/2004

Taught classes in English, Information Technology, environmental education; facilitated regional disaster preparedness conferences; translated for medical missions; and promoted Earth Day and ecotourism
Conducted a needs assessment and wrote a USAID grant proposal, managed the construction of 50 fuel-efficient, sanitary, economical, wood-burning cooking stoves

Convergys Corporation, formerly DigitalThink	San Francisco, CA
Visual Strategist	5/2000-2/2002

Designed more than 20 online training courses for Schwab, GE, ADP, Kroger and KPMG
Supervised the award-winning Schwab Learning Center web design team, directing the production of courses and managing client relationships, while collaborating with an India-based production team

A.S.K. Learning, formerly the Internet Learning Corporation	San Francisco, CA
Web Developer	9/1999-5/2000

Developed promotions, marketing, graphics, and html code for website and E-learning courses while managing the office, and training new hires as the 1st employee of this startup

Education

Carnegie Mellon University, Heinz College	Pittsburgh, PA
M.S., Information Systems Management (MISM)	12/2010

Courses Included: HCI for Tech Executives, Database Management, Object Oriented Analysis & Design, Object Oriented Programming in Java, Distributed Systems, Digital Transformation, Project Management
Marketing Chair, International Development Group; Work Study, Heinz College Web Marketing Assistant

Michigan State University, College of Communications	East Lansing, MI
B.A., Telecommunications	5/1999

Executive Producer, Producer, Writer, Director and Actor, MSU Telecasters, The Show

Skills

Web: XHTML, JavaScript, JQuery, CSS, PHP, JSP, Visual C#/ASP.NET, Wordpress, SharePoint, Dreamweaver, iPad Webkit, cross browser testing
Programming: Eclipse, Netbeans, Microsoft Visual Studio, Tortoise SVN, Mercurial, JMS, Java, Java RMI, Web Services, JIRA, FogBugz
Media: Photoshop, illustrator, Acrobat, Flash, ActionScript, Premiere, After Effects, Final Cut
HCI Methods: Contextual Inquiry & Design, Heuristic Evaluation, Think-Aloud Protocol
Database/Analysis: SQL, Oracle 10g, MSSQL Server, MySQL, Access, InfoPath, Solver, MiniTab
Administration: Unix, Linux, Windows 2003 Server, Active Directory, Norton Ghost
Applications: Microsoft Word, Project, Excel, PowerPoint, Visio
Languages: Fluent Spanish, Basic Mandarin

Honors